General FAQ – Alex's Piano Service

General FAQ

Do you service players?

Players fall in two categories: Older player uprights, generally from the 1920s, and newer electronic players from the 80s onward. I can tune both, but the older 1920s players can present some unique challenges when regulating or repairing them. The player stack is heavy, and generally difficult to remove, and it sits between me and the action. You should expect this to take some extra time.

While I can help you set up your Yamaha Disklavier or other electronic system, I do NOT do repairs or rebuilding on the actual player mechanism, old or new. I do not currently have anyone to recommend for this work, and if you are such a person, please contact me.

My piano has a weird buzz. Can you fix that?

There are many possible reasons for a buzz. These range from debris on the soundboard, to poor string seating, to structural faults, to peeling glue on the edge of the soundboard. I will do my best to find the source of the problem in your piano and come up with a reasonable treatment.

Where do I find a teacher?

Funny you should ask: I have a handy list on my teachers page!

Are my ivories worth anything?

It is a federal crime to buy or sell ivory, and so the market value is zero. They are worthwhile to keep (or give to your technician) since they can be used to replace broken or missing ivories on other pianos.

Can you fix my broken music rack?

I do carry replacement hardware for music racks. If the music rack itself is broken, then the options depend on the piano: Upright pianos often have generic, easily replaceable music racks. If your music rack is hinged, I can almost certainly order a replacement readily. Grand piano repairs can be more complicated, but I do them. I might opt to work with a carpenter depending on the nature of the repair and the intricacy of the detail of your particular music rack.

My piano is too loud! What can I do?

If it’s a grand, you can leave the lid down. Another easy fix is putting a rug underneath the piano, which does a lot—especially for grands. If you have an upright, you can also cut a rectangular piece of foam insulation to set behind the piano. In this application, exposed foam does best.

It’s possible that your piano is too bright, and needs to be voiced down. Depending on the piano, this can be done by sanding the surface of the hammers, needling the hammers, or applying chemical hammer softener.

Where should the piano be positioned?

It should be positioned along on an inside wall away from doors and windows. Outside walls change temperature (and thus relative humidity) more quickly than inside walls.

Make sure it is in a large enough room. Small rooms change temperature and humidity quicker than large rooms because of the volume of air. The exception would be a small space with very well-controlled humidity.

Control the humidity in the room. Dehumidifiers or air conditions prevent the air from getting too humid in the summer, and humidifiers keep the piano from drying out in the winter. If you cannot control the humidity in the room, then I can install a Dampp-Chaser Piano Life Saver System™.

Our piano is in a building that isn’t heated in the winter. Do we need to do anything?

This is a pretty common situation here in Maine in churches and grange halls. Curiously, pianos exposed to colder temperatures tend to hold a better tune overall—this is because it’s largely the heating of the air that causes dryness in the winter, and cooler spaces maintain better humidity levels.

However, there is a tremendous risk of condensation forming on the strings and pins inside the piano and its action, which will initially cause rust and sluggishness and can eventually cause mold. Both rust and mold can become terminal conditions in a piano quickly, especially one that’s left unplayed and unattended to for months at a time. In this cases, my strategy is the installation of a Dampp-Chaser Piano Life Saver System™, or even just the Dampp-Chaser dehumidifier which is considerably less expensive than the complete system.

The movers broke my pedals! Can you fix them?

It’s quite common for home movers unfamiliar with pianos to struggle when putting together the pedal assembly—this is one good reason to hire professional piano movers. Usually in these cases nothing is actually broken, and I can put the pedals back together in the same visit. However, in the case of major breaks, I can supply replacements (usually on a return visit) or can duplicate components (often with the help of a carpenter).

Something fell into my piano! Can you get it?

Yes. If a pen or pencil rolled in behind the fallboard or music rack, it is unlikely to do any damage other than making noise when you play a key—many times, my clients have no idea anything even fell in! However, if you notice a key no longer plays or feels stuck, or if the object fell into the action of your grand piano, give me a call and I’ll be by to remove it as soon as possible!

If it’s especially unreachable, I can hunt in hard to reach places using an endoscope.